Frequently Asked Questions

Do you offer a warranty on your products?

Yes, we offer a standard warranty on all of our products. Please contact your local US representative here for more information on what your warranty includes.

Do you offer replacement parts?

Yes. Contact your local service branch here (Operations, Scheduling and Parts contact listed).

I’m at a construction site and need help with one of your products, who do I call?

Please call 1-888-366-7444 and we will be happy to assist you.

Do you do service on the weekends?

Yes, our technicians are available for emergency situations 24/7.

I would like printed brochures and/or an architectural specifier binder sent to me, who do I contact?

We suggest checking out the Architect's Corner. If you need further help, there's a lookup tool there to find the architect support specialist in your area.

Do you give out LEED Credits?

LEED credits are unique for each job as they are related to several variables, including but not limited to, recycled aluminum content, shipping distance etc. Contact your local US representative here.

Will your automatic doors work during black or brown outs?

Although all of our automatic doors can be opened manually when power is interrupted or disconnected, an additional back-up power supply is required for operation during a black- or brown-out. This option is available for most of our sliding door products and can provide an additional 1.5 hours of operation.

Do automatic doors have a safety standard?

All members of the American Association of Automatic Door Manufacturers (AAADM) make their automatic doors and components in compliance with the Standard for Power Operated Pedestrian Doors, ANSI/BHMA A156.10, or Standard for Power Assist and Low Energy Power Operated Doors ANSI/BHMA A156.19. This national consensus standard defines and governs such things as installation, sensing devices, and safety requirements for automatic pedestrian doors.

Are automatic doors always required to meet ADA requirements?

Not necessarily, but they are frequently the most cost effective solution, especially if there are space limitations. Conditions to consider are building space limitations, personnel traffic patterns and levels, egress requirements, plus wind conditions for outside doors. You should consult with your architect to determine the optimal door type.

How do the doors sense when someone is passing through?

Typically, safety sensors above the doors regulate door openings and closings. A properly maintained automatic door will not close if there is something or someone in the way. Naturally, though, people should exercise reasonable caution and keep moving when passing through automatic doors. Also, note that doors operating under the “Low Energy” standard, ANSI/BHMA A156.19 do not require safety sensors.

How long does an automatic door stay open after opening to allow me to pass through?

The delay time after opening is user adjustable and varies depending on standard being applied and type of operator. Typically for a swinging “Low Energy” application (push to operate) it is 5 seconds and 1.5 to 2.5 seconds for fully automatic swing doors with appropriate safety systems in place. Controls allow adjustment up to 50 seconds.

What types of Automatic sliding doors are available?

Automatic sliding doors are available in single slide, bi-part slide and telescopic slide and bifold configurations. As a rule, these are furnished as complete packages and can be surface mounted or jamb mounted, and can incorporate integrated transoms. Slide doors typically include: an operator, header, track, carrier wheels, sliding door panel(s), sidelite panel(s), jambs, lock and activation / safety system. Other options are also available.

What is AAADM?

AAADM stands for The American Association of Automatic Door Manufacturers. They are a trade association of manufactures of automatic pedestrian door systems. All of our technicians are AAADM-certified. See https://www.aaadm.com/ for more information.

How do I get a W9?

You can download a W9 here: https://www.stanleyaccess.com/media/8426/download

Where can I get a request a Certification of Insurance (C.O.I.)?

To request a Certification of Insurance (C.O.I.), please email aat.legal.certofinsurance@allegion.com

How do I get a copy of my invoice?

U.S. customers may request a copy of their invoice by contacting AAT.AR.US@allegion.com

Canadian customers may request a copy of their invoice by contacting AAT.AR.Canada@allegion.com

Or customers may contact their local AR rep found on their statement.

How do I contact Certified Payroll?

Certified Payroll may be contacted at AAT.CertPay.PrevWage@allegion.com

How do I obtain lien waivers unconditional and final?

Please contact: AAT.Credit@allegion.com

How do I obtain information about business licenses?

Please contact Dino.Guerrera@allegion.com

Who do I contact for signed contract inquiries?

Please contact the appropriate Territory or National Accounts Manager: https://www.stanleyaccess.com/representatives/us_canada